Frequently Asked Questions

HOW CAN I MAKE A PURCHASE?
  • Please follow the prompts on the website at the checkout. Just add the products you would like to your cart, proceed to checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an EFT. Orders will only go our once payment has been received in full
CAN I RETURN OR REFUND?

PLEASE NOTE NO SALE ITEMS CAN BE RETURNED, EXCHANGED OR REFUNDED

  • All photos are original edits of the actual garments. Due to editing and different screen lights, the colours may vary slightly. We have tried our best to make the colours as accurate as possible. However, if the item is not what you expected House of Santos offers store credit for your return – no cash refund will be given
  • Items can be returned back to House of Santos for store credit and not cash
  • Returned items will need to be in their original condition, with tags attached, unworn/unwashed and unstained
  • You can post your return back within 7 days of receiving your items
  • You will need to cover the cost of return postage.
  • No returns can be made after 14 days
  • Once we receive the item the store credit will be emailed to you
  • Store credit will be the amount that you paid, MINUS THE SHIPPING COST
HOW LONG DOES DELIVERY TAKE?
  • Delivery usually takes 5-7 working days. House of Santos will inform you of any delays or back logs if they occur. Shipping is charged at R50 for orders delivered in Gauteng and R100 for orders in other provinces
HOW DO THE SIZES WORK?
  • Each item displays a sizing chart
  • Along with a description of the item
  • Please don’t order a size out of habit, the measurements may be different
  • All sizes are measured in cm
  • BUST – Measure around the fullest part of your bust
  • WAIST – Measure around the slimmest part of your waist
  • HIPS – Measure around the fullest part of your hips
DON’T HAVE MY SIZE?
  • Please contact House of Santos to order a specific size. This may take up to 14 days including production and delivery
WANT IT CUSTOMISED?
  • Looking for a specific colour? Maybe you would like one of our items as a bridesmaid outfit but the colours are off. Send us a message through our contact form or email us at info@houseofsantos.co.za to customise your dress
  • PLEASE NOTE: price will only stay the same for colour changes, extra fees may be applicable for style changes and adjustments
IS THERE A SHOP WHERE I CAN TRY THINGS ON?
  • Unfortunately, House of Santos ready to wear is strictly online. Please feel free to contact us at info@houseofsantos.co.za should you require assistance for getting the perfect fit/ size
WHAT TYPE OF PAYMENTS DO WE ACCEPT?
  • We ACCEPT payments via Visa/credit card, we also accept Instant EFT payments from most major banks in South Africa. Place your order as usual and choose the “instant EFT” option when you are checking out