Frequently Asked Questions

HOW CAN I MAKE A PURCHASE?

Please follow the prompts on the website at the checkout.
Just add the products you would like to your cart, proceed to checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an EFT. Orders will only go our once payment has been received in full.

CAN I RETURN OR REFUND?

PLEASE NOTE NO SALE ITEMS CAN BE RETURNED OR EXCHANGED OR REFUNDED• PLEASE NOTE NO SALE ITEMS CAN BE RETURNED OR EXCHANGED OR REFUNDED

  • All photos are original edits of the actual garments. The colours may vary slightly due to editing and different screen lights.  We have tried our best to make the colours as accurate as possible. However, if the item is not what you expected House of Santos offers store credit for your return – no cash refunds will be given.
  • Items can be returned back to House of Santos for store credit and not cash.
  • Returned items will need to be in their original condition, with tags attached, unworn/unwashed and unstained.
  • You can post your return back within 14 days of receiving your items.
  • You will need to cover the cost of return postage.
  • No returns can be made after 14 days.
  • Once we receive the item the store credit will be emailed to you.• Store credit will be the amount that you paid, MINUS THE SHIPPING COST.
HOW LONG DOES DELIVERY TAKE?

The Bridal collection is made to measure and can take up to 14 working days to complete. Ready to wear delivery usually takes 3-7 working days. House of Santos will inform you of any delays or back logs if they occur. Standard shipping under 2kg Nationwide is FREE.

HOW DO THE SIZES WORK?
  • Each item displays a sizing chart. Along with a description of the item. Please on’t order a size out of habit, the measurements may be different. All sizes are measured in cm.
  • The bridal collection is a made to measure service. Use the sizing chart as a guide to select your size. Once you have placed your order, a House of Santos representative will contact you to assist with accurate measurements.
  • BUST: Measure around the fullest part of your bust
  • WAIST: Measure around the slimmest part of your waist
  • HIPS: Measure around the fullest part of your hips.
DON’T HAVE MY SIZE?

Please contact House of Santos to order a specific size. This may take up to 14 days production and delivery.

WANT IT CUSTOMISED?

Looking for a specific colour? Maybe you would like one of our items as a bridesmaid outfit but the colours are off. Send us a message through our contact form or email us at info@houseofsantos.co.za to customise your dress.

PLEASE NOTE: price will only stay the same for colour changes, extra fees may be applicable for style changes and adjustments.

IS THERE A SHOP WHERE I CAN TRY THINGS ON?

House of Santos ready to wear is an online business only. We are available for consultations and fittings for our bridal collection and custom gowns. House of Santos is based in Lanseria. Please feel free to contact us at info@houseofsantos.co.za should you require assistance for getting the perfect fit/ size.

WHAT TYPE OF PAYMENTS DO WE ACCEPT?

We ACCEPT payments via Visa/ credit card, we also accept Instant EFT payments from most major banks in South Africa. place your order as usual & choose the “instant EFT” option when you’re checking out.

Orders placed after 14 December 2020 will only be processed from 4 January 2021