terms & conditions
SHIPPING, RETURNS AND PAYMENTS, RETURNING POLICY:
Delivery
A shipping fee of R99 per cart is applicable to orders under R5000. Orders over R5000 will qualify for free shipping. This is applied at the checkout. *Each item is carefully packaged to ensure that no damage or harm can occur to the item during transit. Shipping is only available in South Africa (in all 9 provinces). Orders will be shipped within (3-5 Days) after order has been paid. *Once your order has been shipped, a courier tracking number will be sent, please follow up directly with the courier for estimate delivery times or delivery concerns.
Sizing (veils)
Veils come in two standard sizes, 280cm and 350cm. Each have the option for an over the face piece which adds an extra 100cm to the veil. For a custom length veil, please send an email to info@houseofsantos.co.za to enquire.
A 50% deposit secures your journey with the House of Santos team
Sizing (Garters)
Once your order has been received, a House of Santos team member will be in touch to get your leg measurement. Each garter is custom made to your specific measurement, but it is also elasticated for comfort. For a custom garter, please send an email to info@houseofsantos.co.za to enquire.
Returns & Exhanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Unfortunately Sale items cannot be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. * Proof of payment will be sent to you from House of Santos, please contact us at info@houseofsantos.co.za if you have any questions or concerns. * Sale items are not eligible for a refund or exchange.